Template notice for the site owner — delete before publishing. This policy is a comprehensive starting point drafted for a live video platform. Replace every [bracketed] placeholder and have it reviewed by a lawyer qualified in your operating jurisdiction.
This policy explains what personal information Frendz Live collects, why we collect it, who we share it with, and the choices and rights you have. It applies to the Frendz Live mobile app, the Frendz Live Host App, and this website.
Frendz Live is an adults-only service. If you are under 18, you must not create an account or use any part of the service.
Who we are
Frendz Live (“Frendz Live”, “we”, “us”, “our”) operates the Frendz Live live video chat and streaming platform. For the purposes of data protection law we are the controller of the personal data described in this policy.
Controller: [Registered company name], [registered address], India.
Data protection contact: privacy@frendzlive.com
Grievance Officer (India, IT Rules 2021): [Name], grievance@frendzlive.com
Information we collect
Information you give us
- Account data: phone number or third-party sign-in identifier, display name, profile photo, date of birth or age confirmation, gender, country and preferred languages.
- Host verification data: for host applicants only — legal name, a government-issued photo identity document, a verification selfie, and payout account details. This is collected to satisfy age and identity checks and to pay you.
- Content you create: chat messages, Moments posts, profile text, and audio and video you transmit during calls, streams and rooms.
- Support and reports: anything you send to our support, safety or grievance inboxes, including any evidence you attach.
Information we collect automatically
- Device and technical data: device model, operating system version, app version, language and region settings, a resettable advertising identifier and an internal device identifier used for ban enforcement.
- Log data: IP address, access times, crash reports, and diagnostic information.
- Usage data: features used, session lengths, matches made, streams watched, in-app purchases and gift activity.
- Approximate location: derived from your IP address, and used for matching, regional content rules and fraud prevention. We do not collect precise GPS location unless you explicitly grant that permission.
Information from third parties
- Sign-in providers (for example Google or Facebook) pass us your basic profile where you choose that sign-in method.
- Payment processors and app stores confirm the status of a transaction. We never receive or store your full card number.
- Fraud-prevention and identity-verification vendors return a pass/fail result and the minimum supporting data.
Live video, recordings and moderation
This is the section most people care about, so we will be direct.
- Frendz Live does not record your 1-on-1 video calls for storage or later viewing, and recording or screen-capturing another user is prohibited under our community guidelines.
- Live video and audio are processed in real time by automated safety systems that look for nudity, sexual activity, violence, weapons, self-harm indicators and content involving minors. This processing is automated and transient.
- Where a detection triggers, or where a user submits a report, we may capture a short segment or a still frame of the relevant session and retain it strictly as moderation evidence.
- Moderation evidence is accessible only to trained members of the trust and safety team, is retained for up to [90 days] unless it relates to an open investigation, a legal claim or a report to authorities, and is never used for advertising or profiling.
- Live streams and party rooms are, by their nature, public or semi-public. Assume anyone in the room can see and hear you.
How we use your information
| Purpose | Data used | Legal basis (UK/EU GDPR) |
|---|---|---|
| Creating and running your account | Account data, device data | Performance of a contract |
| Matching you with other users | Profile, language, approximate location, usage | Performance of a contract |
| Delivering video, voice and chat | Content you transmit, technical data | Performance of a contract |
| Real-time chat translation | Message text | Performance of a contract |
| Safety, moderation and ban enforcement | Content, reports, device identifiers, logs | Legitimate interests; legal obligation |
| Age and identity verification | Date of birth, ID document, verification selfie | Legal obligation; legitimate interests |
| Processing purchases and host payouts | Transaction data, payout details | Performance of a contract; legal obligation |
| Fraud, abuse and chargeback prevention | Device data, logs, transaction data | Legitimate interests |
| Support and grievance handling | Whatever you send us, account data | Performance of a contract; legitimate interests |
| Product analytics and improvement | Aggregated usage and crash data | Legitimate interests |
| Marketing communications | Email address, basic profile | Consent (withdrawable at any time) |
We do not sell your personal data, and we do not share it with data brokers. We do not use your private conversations to target advertising.
Who we share information with
- Other users: your display name, profile photo, and anything you choose to post or say on a live surface.
- Service providers acting on our instructions under written contract: cloud hosting and real-time media infrastructure, content-moderation vendors, identity-verification providers, payment processors, push-notification and email delivery, analytics and crash reporting, and customer-support tooling.
- App stores and payment platforms where you purchase through them.
- Agencies, for hosts who have joined the platform through a talent agency: limited performance and settlement data relating to that host only.
- Law enforcement and regulators where we are legally required to disclose, or where disclosure is necessary to prevent serious harm. We report child sexual abuse material to the competent authorities.
- Professional advisers and acquirers in connection with a merger, acquisition or restructuring, subject to equivalent protection.
International data transfers
Frendz Live operates globally, and your information may be processed in countries other than your own, including [India, Singapore and the United States]. Where we transfer personal data out of the UK, EEA or another jurisdiction with transfer restrictions, we rely on an adequacy decision where one exists, and otherwise on Standard Contractual Clauses together with supplementary technical and organisational measures.
You can request a copy of the relevant safeguards from privacy@frendzlive.com.
How long we keep information
| Category | Retention |
|---|---|
| Account data | While your account is active, then deleted within 30 days of a deletion request |
| Chat messages | [12 months], or until you delete the conversation |
| Moderation evidence | Up to [90 days], longer where an investigation, legal claim or authority report is open |
| Host identity documents | [5 years] after the host relationship ends, to meet KYC and tax obligations |
| Transaction and tax records | [8 years], as required by applicable financial law |
| Ban-enforcement identifiers | Indefinitely, in hashed form, to prevent banned users returning |
| Server and security logs | [12 months] |
Your rights and choices
Depending on where you live, you may have the right to:
- access the personal data we hold about you, and receive a copy;
- correct data that is inaccurate or incomplete;
- delete your account and associated personal data;
- restrict or object to certain processing, including profiling;
- receive your data in a portable, machine-readable format;
- withdraw consent at any time, without affecting processing already carried out;
- complain to your data protection authority.
How to exercise them
Use Settings → Account → Privacy in the app, or email privacy@frendzlive.com from the address on your account. We verify identity before acting on a request, and respond within 30 days. There is no charge unless a request is manifestly unfounded or excessive.
Deleting your account
Deletion is permanent. Your profile, messages, Moments and unspent virtual items are removed and cannot be restored. We retain only what we are legally required to keep, and ban-enforcement identifiers where the account was terminated for a violation.
Marketing and notifications
You can turn push notifications off in your device settings and unsubscribe from marketing email using the link in any such email. Service and safety messages cannot be switched off while you hold an account.
Children’s privacy
Frendz Live is strictly for adults aged 18 and over. We do not knowingly collect personal data from anyone under 18. If we identify or are notified of an account belonging to a minor, we terminate it immediately and delete the associated data.
If you believe a minor is using Frendz Live, report it at once to childsafety@frendzlive.com. Reports of this kind are prioritised above all other work.
Security
We protect your information with measures including TLS encryption in transit, encryption at rest for sensitive stores, role-based access control with least privilege, mandatory multi-factor authentication for staff, network segmentation, logging and alerting, and periodic penetration testing by an independent third party.
No system is perfectly secure. If a personal data breach is likely to result in a risk to your rights and freedoms, we will notify the relevant supervisory authority and, where required, you, without undue delay.
You are responsible for keeping your sign-in credentials confidential. We will never ask you for your password or a one-time passcode.
Cookies and similar technologies
This website uses a small number of cookies and similar technologies. The mobile apps use device storage and SDKs for equivalent purposes. Full detail, including a table of every cookie we set, is in the cookie policy.
Third-party links and services
The service links to third-party sites and integrates third-party services such as app stores, sign-in providers and payment platforms. Their handling of your data is governed by their own policies, not this one. We recommend reading them.
Changes to this policy
We may update this policy as the service, the law or our vendors change. The “last updated” date at the top of this page always reflects the current version. Where a change is material we will give notice in the app or by email at least [30 days] before it takes effect, so you can review it or close your account.
Contact us
Questions, requests or complaints about privacy:
Email: privacy@frendzlive.com
Grievance Officer: [Name], grievance@frendzlive.com
Post: [Registered company name], [registered address], India.
If you are in the EEA or UK and are not satisfied with our response, you may complain to your national data protection authority. If you are in India, you may escalate to the Grievance Officer named above.