Mechanism under Rule 3(2) of the IT Rules, 2021 (as amended in 2026) and Section 13 of the DPDP Act, 2023. Anyone — a User, a Creator, or a person who does not have an account — can complain about content, conduct, an account decision, a payment, or the handling of personal data on Frendz Live.
Officers
- Grievance Officer
- Ravi Sharma
Email: grievance@frendzlive.com
Address: 133, Viman Vihar, Toll Tax, Pratap Nagar, Sanganer, Jaipur, Rajasthan – 302033
Hours: complaints accepted at all times; desk staffed during ordinary business hours IST - Support
- support@frendzlive.com
- Privacy / DPDP
- privacy@frendzlive.com
How to complain
- In the app: Help & Report, or the Report button on any profile, message, stream or Session.
- Without an account: email the Grievance Officer, for anyone whose image, voice or personal data appears on the Platform without consent.
- By email or post to the Grievance Officer.
A complaint should, where possible, include the profile name or link, the date and time, a description, and any screenshots. You will not be asked for more information than is needed to act, and you need not reveal your identity to the person complained about.
Timelines
| Type of complaint | Our timeline |
|---|---|
| Acknowledgement of any complaint, with a ticket number | Within 24 hours |
| Resolution of any complaint, with a reasoned decision | Within 7 days |
| Removal of content prohibited under Rule 3(1)(b) | Action within 36 hours |
| Intimate images shared without consent — Rule 3(2)(b) | Removal or disabling of access within 2 hours |
| Threats, extortion or coercion from a Session | Triage within 2 hours; evidence preserved |
| Court order or reasoned Government intimation — Rule 3(1)(d) | Action within 3 hours |
| Request from an authorised agency — Rule 3(1)(j) | Within 72 hours |
| DPDP rights requests | Within 7 days, or as prescribed |
| Payment and refund disputes | Resolution within 7 days; refunds credited within 7 working days of approval |
Where a shorter period is prescribed by law, that period applies.
What happens to your complaint
- The complaint is logged, acknowledged and assigned to a trained reviewer. Complaints involving minors, intimate images or threats are prioritised.
- Where content is removed or an account is restricted, the person who posted it is informed of the action and the reason, unless the law prevents it.
- You receive a written decision with reasons. The Firm does not close a complaint without a decision.
- A User whose content or account was actioned may ask for review once, within fifteen (15) days, by a reviewer who did not take the original decision.
Appeals and other remedies
- Grievance Appellate Committee: appeal within thirty (30) days at gac.gov.in.
- Data Protection Board of India: after exhausting this mechanism for personal-data complaints.
- Consumer commissions under the Consumer Protection Act, 2019, or National Consumer Helpline 1915.
- Police: cybercrime.gov.in or 1930. Reporting to the police does not prevent you from using this mechanism.
Our commitments
- No retaliation against anyone who complains in good faith.
- Complaints are handled in English or Hindi, at the complainant’s choice.
- Complaint records are kept confidential and retained as set out in the Privacy Notice.